Sorry about that! Let's get it fixed. Try these quick steps first:
• Refresh or restart the app
• Check your internet connection
• Make sure you're on the latest version of the app
That usually clears things up! If it's still not working after that, our support team is ready to help. When you reach out, please include:
• A quick description of what's happening
• Screenshots or a screen recording (if you can grab one)
• Your device type and app version
Email us at support@zoop.com or tap the Contact Support button in the app — we'll get it sorted for you right away!