If you’re experiencing issues viewing products, purchasing items, or accessing creator services, try the following first:
- Refresh or restart the app
- Check your internet connection
- Make sure you’re using the latest app version
That usually does the trick! If things still aren't working, our support team is here to help. When you reach out, please include:
- A brief description of the issue
- Screenshots or screen recordings (if you can grab one)
- Your device type and app version
Email us at support@zoop.com or tap the Contact Support button in the app — we'll get it sorted for you right away!