A few things could be causing this — here's what to check:
• The person you're trying to message may have messaging restrictions turned on
• Your account may have limited messaging permissions
• There could be a temporary app or network issue
Start by checking your internet connection, giving the app a quick restart, and making sure you're on the latest version. If things still aren't working after that, reach out to us at support@zoop.com and we'll help figure out what's going on!