If you experience issues starting, joining, or interacting in a live stream, try the following first:
- Refresh or restart the app
- Check your internet connection
- Make sure you’re using the latest app version
If the issue continues, you can reach out to ZOOP Support for assistance. When contacting support, please include:
- A brief description of the issue
- Screenshots or screen recordings (if available)
- Your device type and app version
Reach out to us at support@zoop.com or click the Contact Support button if the problem still persists.