Sorry about that! Live issues can be frustrating — let's get it sorted. Try these steps first:
• Refresh or restart the app
• Check your internet connection (a strong, stable connection is especially important for streaming!)
• Make sure you're on the latest version of the app
Still not working? Our support team is here to help. When you reach out, please include:
• A quick description of what's happening
• Screenshots or a screen recording (if you can grab one)
• Your device type and app version
Email us at support@zoop.com or tap the Contact Support button in the app — we'll get you back live as soon as possible!