A few things could be causing this — here's what to check:
• Your internet connection may be unstable or too slow for streaming
• You might not be on the latest version of the app
• There may be account or permission restrictions affecting your access
Start by checking your connection, updating the app, and giving it a quick restart. If you're still running into trouble after that, reach out to us at support@zoop.com and we'll help figure out what's happening!